FAQs

1. What products does Locatilly sell?
Locatilly offers a wide range of streetwear for youth, including denim pants, knitted t-shirts, sweatpants, and sets. Our products are designed for both men and women (unisex) with a focus on comfort, style, and versatility.

2. How can I place an order?
Simply browse our collection on the website, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout to enter your shipping details and make payment.

3. How do I know if my order has been confirmed?
Once you’ve completed your order, you will receive an order confirmation email with the details of your purchase. If you don’t see it, please check your spam folder.

4. What payment methods do you accept?
We accept all major credit and debit cards. Payments are securely processed via our trusted payment gateway.

5. How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number and a link to track your package.

6. What is your return and exchange policy?
We offer returns and exchanges within 14 days of receiving your order, provided the items are in their original, unused condition. For more details, please refer to our Return and Exchange Policy.

7. Do you offer international shipping?
At the moment, we only offer shipping within Egypt. We hope to expand our international shipping options soon!

8. Can I cancel or modify my order after placing it?
Once your order is placed and processed, we’re unable to make changes. However, if you need to cancel your order, please contact us as soon as possible, and we’ll do our best to assist you.

9. What should I do if I received a damaged or incorrect item?
If you’ve received a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We’ll help you resolve the issue as quickly as possible.

10. How do I contact you?
You can reach us via WhatsApp for any inquiries or assistance. We’re happy to help!