Exchange and Return Policy

At Locatilly, we want you to love what you ordered! If for any reason you are not satisfied with your purchase, we’re here to help.

Returns:

  • Items can be returned within 14 days of the delivery date.

  • To be eligible for a return, items must be in their original condition, unused, and with all tags attached.

  • Sale items are non-returnable.

Exchanges:

  • If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order.

  • Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund or store credit.

How to Process a Return/Exchange:

  1. Contact Us via WhatsApp, Instagram, or our contact form to initiate the return or exchange process.

  2. Provide your order number and details of the item(s) you wish to return or exchange.

  3. Once your return is approved, we will send you a return label. Please ensure the item is securely packaged.

  4. After receiving and inspecting the returned item, we will issue your refund or exchange.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

  • Please note that shipping fees for returned items are non-refundable.

Refunds:

  • Refunds will be processed to the original payment method once the item is received and inspected.

  • Please allow up to 7 business days for the refund to appear in your account.

If you have any questions about our return or exchange policy, don’t hesitate to get in touch with us.